How complaints are resolved without a hearing

What is Consensual Complaint Resolution?

If, after an investigation, there is an opportunity to resolve the matter between the complainant, the respondent and the College, the chair of the Professional Conduct Committee or a delegate will contact each of the parties to determine if each is willing to try a consensual complaint resolution process. A facilitator or mediator may be used to assist in reaching a resolution satisfactory to each of the parties and the College. A formal agreement called a Consensual Complaint Resolution Agreement is signed between the respondent and the Professional Conduct Committee. The agreement is confidential but a summary which does not identify the parties may be posted on the website. If the agreement affects the respondent member’s licence and ability to practice, the conditions or restrictions will be recorded in the member’s file and on the College’s register. Depending on the nature of the agreement, the member’s licence may be amended to show the conditions or may have to be surrendered to the College.

This process is intended to provide an alternative dispute resolution process and avoid the more formal hearing by the Discipline Committee.

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