FAQ - Professional Conduct
- What do I do if I want to make a complaint about staff of the College?
Complaints against any of the staff of the College may be made to the Executive Director, or any member of the Council. The responsibility of the College is to ensure an impartial, independent and objective review of the complaint.
- Do I have to make my complaint in writing?
The College prefers that complaints are made in writing. However, if a verbal allegation is made, the chair of the Professional Conduct Committee or a designate will speak with you to see if you are willing to provide a written complaint. If you refuse to provide a written complaint, your information will be recorded and will be provided to the Council to determine if an investigation is warranted.
- Does the College investigate anonymous complaints?
The College prefers to know who is making the complaint so that the Professional Conduct Committee can clarify the concerns and the preferred resolution with the complainant. However, if an anonymous complaint is received, the information will be recorded and will be provided to the Council to determine if an investigation is warranted. Council may direct the Professional Conduct Committee to investigate the complaint.
- Is there a time limit on filing a complaint?
There is no time limit, but the College recommends that complaints be brought forward promptly. The earlier a complaint is received, the fewer the problems in investigating the complaint.
- How long does it take to complete the complaint process?
Although each complaint is unique, it can take 6 months or more to complete the investigation. The resolution process or discipline hearing could also take several months to conclude.